Questions + Answers
FAQ For Trusslers Pantry
2 Boxes every month. Your monthly payment covers a whole month of service, this includes 2 larger boxes delivered every month. *Any month that has 5 weeks the Harvest uses this week for inventory and vacation time. Please refer to your calendar for 5 weeks of months. (2021 list of 5 week months, End of March, End of June, End of August, End of December )
Your Harvest box delivery comes with locally sourced produce, fresh from the farms that we work with. Our source is ALWAYS Local first and ALWAYS Organic when we can’t find what we need we source from Ontario Certified Organic Farmers. Each bin is packed with a beautiful variety of farm-fresh foods for you and your family to enjoy. Each delivery comes with Recipes.
Our Farm Fresh eggs are Brown in Color. All our eggs are from free-range hens that are fed Non-Gmo and Organic grains, are set out on pasture during the warm months, and raised on small traditional family farms – Matheson to be precise.
- Non Gmo
- Organically Fed
- Foraged in green grass
- Winter foraging on dried grass
- Feed does not contain antibiotics or any medications
- Pasture fields do not contain Pesticides and Herbicides
Omits have always been a part of our service that we are proud to offer, however offering omits is not only tedious but very time-consuming. Omits are used for dietary restrictions or diets that do not permit certain vegetables and fruits. We ask that our Harvest Members only omit produce that is prohibited on their diets/lifestyles. Our weekly newsletter with the list of produce is not intended to be a list to switch things for others every week, it is there to help you meal plan and work around your bin. We are not set up like a Big Amazon and do not have assembly machinery and computers that generate changes, everything we do is by hand. We here at Trussler’s Pantry are not a grocery store, we work with farmers and this makes customizing your bin too difficult and taxing on our small business, please be considerate when making changes.
We ask that you only OMIT produce because of serious reasons, such as allergies, change in diet or change in lifestyle. We thank you in advance.
Changes must be made 48 hours before delivery to firstname.lastname@example.org
If you choose to opt-out of eggs the Pantry will provide more veggies and fruits in replacement of your eggs.
Our Harvest is sourced fresh and for that reason, your harvest box will last well over a week. If you use the tips for storage that we include in our newsletters and write-ups you can make your box last well over two weeks. Upon sign up you will receive a laminated copy of ” How to store Organic Produce”, this should help out a lot with questions about storage.
You will receive more of what is available. Each box is packed according to value, if you omitted produce or eggs it will be replaced with items of the same value. This is not item for item, it is calculated on cost. For example, you omit Cauliflower, you may receive 2 tomatoes.
We take great care to ensure that all of our food is packed safely; if you have an allergy please let us know and we will carefully pack your bins.
There is no minimum subscription length. It’s important to us that our members want to be on our program. We do encourage all of our members to stick with it for the year to really see what a Harvest is all about, you will be able to see what beautiful bounties each season produces, you help keep your money circulating in your local economy and you secure a stable paycheck for our farmer which encourages them to continue to grow safe, clean foods for you and your family.
Yes you can skip a week. We ask that in the event such as vacations or events beyond your control that bins be suspended. In order for us to run a successful program that will be around for years to come we need your commitment just as we have committed to you. All changes must be made 48 hours prior to your delivery.
If this program does not work for you, you can cancel. If cancellation occurs after your payment has been processed we can not issue a refund, however; we will deliver all remaining boxes. Please, note we need 48 hours notice to stop a payment from processing. All changes must be made 48 hours prior to your delivery.